“Gentech has helped us grow”

Gentech has helped us grow to where we are now.  When I started here in 2003 we had 3 GC’s and 1 Mass Spec that occasionally worked.  I was tasked to find a place to help us with our instrument needs.  Gentech was that place.  we now have 28 GC’s and 4 mass specs in Louisiana and 4 GC’s and 2 Mass specs in Florida.  All of the mass specs have been refurbished at Gentech and a few of the GC’s as well.  We have bought countless parts from Gentech.  Gentech has helped make us grow where we are now and continues to provide service and instruments for our continued growth.  Thank everybody at Gentech for me.  We appreciate all yall (the southern version) youse guys (the yankee version) have done for us.

Thank for all you do!!!!!
N. G. Oakdale, Louisiana

“This was excellent advice!!!”

Herb—This was excellent advice!!!  After going through the procedure you outlined below, both quads tuned beautifully.  One thing I don’t get though, is when we went through the RF tune Q3 passed and Q1 and Q2 failed.  This seemed totally backwards to me, since Q1 previously and Q3 didn’t.  We reversed polarity on Q3 to obtain maximum signal with the cal gas on.  Is there some simple way to explain (to a dumb chemist) the effect of RF polarity on the quads?  If not, don’t worry about it, I’ll just take it on faith.

Thanks again so much and don’t forget to bug Brian about a quote for our power supply board repair.

J. G. Barletsville, Oklahoma

“the method you helped us set up got better results”

I just re-booted everything, and it is working.  Go figure.

I’ll let you know if it gets attitude with me again.  By the way, I am up and running with the manual SPME, and it is going well.  My trick is to pierce the sample vial with a needle prior to inserting the fiber, that way I don’t bend the fiber.

I did end up going to Italy for some training, but it turns out the method you helped us set up got better results than the lab in Italy was getting, so I actually went through everything you taught us and they changed their methods.  Nothing like a free trip!

Take care, A. M. Kalamazoo, Michigan

“I cannot thank you enough for all your support”

I like your thinking about approaching my boss for a raise – ha!  Your quote also helps me justify buying the PM parts I need.  As long as what I do costs under $4000, management says “yes”.  In the past (before I was here), the guy that ran the GC (5890) just ran it until there was a problem.  He never shut it down for any sort of preventative maintenance.  The motto was, “If it ain’t broke, don’t fix it”.  It is taking management a while to learn that it is not a good way to operate.

I cannot thank you enough for all your support and advice from afar.  I have learned so much in the two year I have been here, and my confidence is growing as learn more and more about the GC…  Again, for my boss to spend that money was a miracle, but I had to beg him and say that basically the 6890 is a boat anchor unless someone comes in to help me because I could not figure it out.  So that’s probably more than you ever wanted to know…  I just wanted to say that I appreciate you!

Have a blessed Christmas!
A. K. Boerne, Texas

“i cannot tell you how much of a help this is”

THANK YOU SHANE !!!  i cannot tell you how much of a help this is.  I have been on the phone with several “fastener” companies trying to get this stuff ordered.

for an update on the pre-install;  the vent hood, etc. is on order from “Fox”;  i will get the gasses this week;  i just forwarded this e-mail to Lesker for their parts;  i am getting quotes for the electrical reqmnts, and the HVAC reqmnts.

i guess the plumbing will be last, once the machine is in position in the lab.  Chuck is getting a quote for the Nitrogen Gen.  by the way, what is a “Dewer”??

thanks again for all your help and assistance.

Sincerely, D. R.

“It is rare to find this level of customer service”

Hi Ms. Novak,

Thank you for the information about disconnecting the fan.  We did that and the gc seems to be working just fine without it.  It is rare to find this level of customer service nowadays.  We will certainly keep Gentech in mind for any future parts or gc purchases.

Best Regards, T. K.  Danbury, Connecticut

“He did a fantastic job”

Hi Jack,

Thank you so much for sending Lee.  He did a fantastic job.  The system is up and running.

Thanks again, Jack.  We will need you for the maintenance contract after the first year.

Best regards, D. N. Wilmington, Massachusetts

“Instrument Excellent”

Completed setup trials and an autoinjector run. Instrument excellent! I have had a bit of flack from colleagues for buying second hand, but you have come up trumps for me….

Thank you for your excellent service. I know that we will be doing more business in the future. A precedent has been set!

Please pass on my appreciation to all your staff involved. I look forward to purchasing more from you in the future.

Kevin

“We Have Used GenTech Instruments Before and Have Been Impressed.”

Thank you very much for all of your efforts. You are a professional and it’s a pleasure to working with you. There is a good possibility that a new project will soon be funded and I am confident our future purchases will be through GenTech…

We have used GenTech instruments before and have been impressed, we have had less luck with other companies.

Sergei

“A Wonderful Experience Working with Your Company”

It gives me great pleasure to report that Mr. Jaywant has successfully completed the assignment in Jordon. Please thank Herb for his assistance as well.

It has been a wonderful experience working with your company…

Rohit

“It Packaged Extremely Good.”

It packaged extremely good. I have to thank you very very much. Now the machine is in my lab and I will test it.

Nu He

“Excellent Condition, Very Well Packed.”

The instrument arrived in excellent condition, very well packed, I might add. we have set up the device and tested it. It works great.

This was a very smooth transaction and we are very pleased with the autosampler. I want to thank you for your assistance and quick response to my email queries earlier. I will highly recommend your services to my colleagues.

Rebecca

More From our Customers…..

Thanks for your good work. I will keep GenTech as our number one customer.
– Bill

Our laboratory has been completely satisfied with your services and help ever since deciding to do business with you.
-Jacob

Just so you and all at GenTech know – we are very impressed with the quality of the work you guys do; Thanks from everybody.
–Tom

I just wanted to thank you again for all your help. The HP1050 is now working fine. I’ve had our scientists check it out and they are very satisfied. Kudos to you, my man!
– Scott

Want to thank all of you for a great training class. Hope everything is going well and say hello to everyone, even Bear, hee hee. Hope to see you all soon for more training.
– Lorraine

Thanks again, would recommend you anytime…
– Hale

Great service, received today. Thank you!
– Jenny

Thanks! I got the manual! You are a life saver.
– Stephanie

Everything worked like clockwork. GC-MS got shipped from Miami on Friday. It came here on Saturday. We got it out from Customs on Monday. I installed it yesterday. It is running now. Great!! Thank you so much for all your help.
– Athula

Thanks! Instruments received, inventoried, signed-for and stowed at 2:30 p.m.! Your shipping person can lift 3 times his weight! Amazing. Good guy, too.
– Jon

Goods have arrived at Heathrow. I now have to pay the VAT etc. Thanks for the efficient service.
– Chris

We recently had our Tekmar unit refurbished by your company and just wanted to say thank you for doing a great job. Brian Lewandowski and Mike Yates were extremely helpful in both getting the equipment to Gentech and taking care of a few incongruities that arose upon return. Their expertise and genuine concern to get the job done went way beyond what we were used to, and it was a fine reflection on your company’s commitment to service. Be assured, we will not hesitate to call on Gentech’s expert staff for future instrument maintenance.
– Kimberly & Kevin

I can’t say enough about how helpful GenTech has been. You really have an organization to be proud of. Thanks.
– Craig

The professor and students were quite excited with the news that they will have access to a FID GC system for their projects. GenTech can take credit for making this possible with your extensive inventory of parts and components.
– Karl