One of the most important parts of our business are our clients. It is our sincere hope that your experience with us have met or exceeded your expectations. To ensure we have provided you with the best possible experience and to improve in any way we can, we'd like to ask you for your feedback.
Received after an installation visit: I was out sick they day he arrived, but my staff could not stop gushing about how great he was. They said to make sure he is recognized for how AMAZING he was at our site. Please make sure to let him know how much we appreciate him.
Leslie E., Laboratory Manager - January 21, 2021
The on-site installation visit with Tim went very well. He always showed up on time, was knowledgeable, demonstrated professionalism during the installation visit, answered all questions and couldn't have done anything better. Thanks for the help.
John B., Research Chemist - February 12, 2021
My experience is only positive. Will recommend GenTech to every interested in refurbished.
Vasyl - Oct 2, 2018
I have been ordering equipment from GenTech for several years now. Customer service is fantastic.
Drew - Sept 14, 2018
Your sincere demeanor and your wonderful-to-talk-to personality helped me feel at ease especially during this challenging time of establishing my independent career as a principal investigator. The research that this equipment will support is directly related to fulfilling my research lab's mission to benefit human health and train the next generation of biomedical researchers. Your help in this process is also allowing me to fulfill my institution's drive to achieve tier one status.
I am sincerely grateful to you and GenTech Scientific for helping me meet my research goals. Out of all of the other companies I have contacted, I have never been met with such kindness, thoroughness, promptness, and emotional support.
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I just wanted to say thanks again. The condition of this item was excellent. Your help with the packing and logistics was fantastic. It was a pleasure to work with your team. I hope we can do business with you again. Many thanks from a very satisfied customer.
Thank you for the very generous gift of a UV-VIS RS 2502 Spectrophotometer. It has already been put to heavy use by our limnology and molecular biology techniques courses. Next semester it will be put through its paces in microbiology and other courses. The faculty and students of Clarkson Biology are very grateful for the thoughtfulness of you and GenTech Scientific Inc.
T. L., Potsdam, NY
The customer service and responsiveness of GenTech's technical and sales staff is top notch. The team at GenTech is quick to resolve all problems that might come up in delivery, service, install or technical questions. We received a ABSciex Qtrap 3200 from another company that would not complete all the manufacturers tune criteria and within 2 weeks we had a replacement on site to move forward with validation process. First rate business group to work with.
Thank you for the information about disconnecting the fan. We did that and the GC seems to be working just fine without it. It is rare to find this level of customer service nowadays. We will certainly keep GenTech in mind for any future parts or gc purchases.
T. K. Danbury, Connecticut
It's always a pleasure doing business with GenTech. You are always available when we need help and extremely responsive. We appreciate the great customer service you offer and look forward to working with you in the future.
M.D. Simi Valley, CA
I have worked with many used and refurbished instrumentation companies over the years, and GenTech Scientific stands out due to their great customer service, and fast response times. Their sales team is not pushy, and takes the time to ensure that the correct instrument is being purchased for its intended use. We recently purchased a high-end LCMS system from GenTech and not only did they come in much lower in price than the competition, but they were able to ship it out to us faster than most other companies take to acknowledge an order. The instrument arrived well packaged and protected with all components necessary for full functionality. The Installation engineer was very knowledgeable about the product, and went the extra mile to ensure that we had all of our questions answered. GenTech will be our go-to refurbished instrument provider from now on.
I can not thank you and your company enough for helping us with good used HLPC components. Your timeliness, price and quality is simply excellent.
I have come to rely on GenTech for assistance when we are in distress.
F.S. New London, CT
GenTech has helped us grow to where we are now. When I started here in 2003 we had 3 GC's and 1 Mass Spec that occasionally worked. I was tasked to find a place to help us with our instrument needs. Gentech was that place. we now have 28 GC's and 4 mass specs in Louisiana and 4 GC's and 2 Mass specs in Florida. All of the mass specs have been refurbished at GenTech and a few of the GC's as well. We have bought countless parts from Gentech. Gentech has helped make us grow where we are now and continues to provide service and instruments for our continued growth. Thank everybody at GenTech for me. We appreciate all yall (the southern version) youse guys (the yankee version) have done for us.
Thank for all you do!!!!!
N. G. Oakdale, Louisiana
This was excellent advice!!! After going through the procedure you outlined below, both quads tuned beautifully.
J. G. Barletsville, Oklahoma
Completed setup trials and an autoinjector run. Instrument excellent! I have had a bit of flack from colleagues for buying second hand, but you have come up trumps for me….
Thank you for your excellent service. I know that we will be doing more business in the future. A precedent has been set!
Please pass on my appreciation to all your staff involved. I look forward to purchasing more from you in the future.
I would like to express my sincere thanks to you for recent on-site repair of our two LC/MS systems: TSQ and LCQ Dec. GenTech's commitment to fix the instruments really impressed me. The on-site technician worked very hard and re-scheduled the return flight to make sure both instruments were fully functional before his return. The technician also went extra steps to teach our students how to use and maintain the instruments properly.
Moreover, I really appreciate your thoughtful consideration of our budget restrain and helping us repair the instruments within our budget. I am impressed by your after-market service. In fact, it was GenTech's impressive after-market service that helped us decide to purchase again from GenTech. Whenever we ran into a problem with the instruments, GenTech technicians would be very patient to assist us through phone or other means. I hope GenTech will continue this customer friendly after-market service since the service is crucial in winning customers.
Again, my thanks to you and GenTech for the great service!
Thank you very much for all of your efforts. You are a professional and it's a pleasure to working with you. There is a good possibility that a new project will soon be funded and I am confident our future purchases will be through GenTech.
We have used GenTech instruments before and have been impressed, we have had less luck with other companies.