Refurbishment Process

Our Refurbishment Process

The main goal of our refurbishment process is to offer instruments functioning like new at a fraction of the cost. Since 1996, GenTech has accumulated many hard-to-find & obsolete parts. Having the parts inventory we have, GenTech is able to fulfill the service and maintenance requests of a large variety of refurbished instruments. Our vigorous refurbishment process gives our customers the peace of mind they deserve!

How do you refurbish a used or pre-owned analytical instrument?

  1. Perform a Complete Inspection of All Electronics
  2. Custom Configure Your System to Best Suit Your Needs
  3. Initial Performance Evaluation of All Components
  4. Refurbishment to Manufacturer's Standards
  5. Verify Compatible Firmware/Software Applications
  6. Perform Full Product Calibration and Data Verification
  7. Provide User Manuals and Accessories
  8. Professional and Thorough Cleaning to Like-New Condition
  9. Professionally Package and Ship to Your Door
  10. Professional Installation is Also Available

Complete Inspection of All Electronics

At GenTech Scientific, we specialize in high-quality, pre-owned refurbished instrument. Our refurbishment process begins with a complete inspection of the internal components after removing all covers and checking wiring, circuit boards, terminal connections, motors, plumbing and more. Once the instrument has been thoroughly inspected and cleaned, our service technicians collect all added on accessories and custom configure the instrument.

Custom Configure Your System to Suit Your Needs

Our staff of experienced professionals will assist you with custom configuring a system that will meet your lab’s specific needs. GenTech can help you identify issues your current analytical equipment is facing, and offer solutions that will better fit your sample types and will improve your lab's efficiency. Our large and diverse inventory allows for many laboratories to reach new goals, and fulfill their lab's requirements at a fraction of the costs of new equipment.

Initial Performance Evaluation of All Components

The objective of GenTech's performance evaluation is to determine the scope and focus of the refurbishment. We power the instrument(s) up, verifying that all controls and functions work as designed, including displays. We also work on getting all accessories and add-ons working together, communicating, and are functioning the way they should.

Refurbishment to Industry Standards

After the performance evaluation, a preventative maintenance procedure process begins. The technician conducts an in-depth cleaning, detector maintenance, line, and pump flushing. Routine maintenance is also addressed and filters, liners, tubing, etc. are all replaced as needed. This step in the process will restore the equipment to industry standards for your operation.

Verify Compatible Firmware/Software Applications

Regardless of your method of data collection, our team of technicians and chemists can ensure that your instruments will function with the existing data collection system. Our team will be able to guide you to the solution that will allow all of your components to communicate and provide the best possible data.

Perform Full Product Calibration and Data Verification

GenTech runs industry approved standards on your instrument to verify that the chromatography results are accurate within accepted specifications, and that these results are reliably reproducible. Any necessary adjustments will be made to the instrument until it meets specifications. If you are using your own data collection system, we will also verify and ensure that your instrument arrives to you firmware compatible. GenTech Scientific provides customers with printed data to verify the quality measurements being identified.

Provide User Manuals and Accessories

Your system will come complete with all cables, power cords and user manuals. If you are purchasing one of our data systems, we often pre-install the manuals on your desktop too. When you purchase your data system and software from GenTech, you will receive a backup copy of the data collection software.

Thorough Cleaning

Our analytical instruments do not leave GenTech without being professionally cleaned. As these refurbished instruments have been pre-owned they may exhibit some wear. We do our best to remove most cosmetic imperfections such as scratches, marks, and discolorations. At this step in the process, each instrument is also given a very detailed appearance quality control inspection.

Professionally Package and Ship to Your Door

Once your order arrives in our Shipping Department, our professional shipping staff will perform a final quality inspection. GenTech deals with highly sensitive instruments on a daily basis.
We package and protect your instrument to ensure its safe and undamaged when it arrives at your laboratory or business.

Professional Installation is Also Available

GenTech offers professional lab set up that included installation and familiarization training. This final step ensures that your instrument will perform as well in your facility as it did prior to leaving ours. Not only will this give you peace of mind and confidence in your purchase, but a GenTech installation can also extend your warranty coverage.

GenTech also offers customized hands-on training at your facility. Please let your sales representative know if you are interesting any installation and training opportunities.