What does a GenTech installation include?
Normal installation consists of unpacking, set up and basic performance verification of the equipment using well-known industry standards, as well as initial training for the operator.
What are the benefits of a GenTech installation?
Since GenTech service engineers refurbished your recently purchased instrument, they already know it well and will have it online in very little time. A GenTech installation also protects your warranty; if we install the instrument, we know that it was done correctly and that any problems are not due to faulty installation.
Is a GenTech installation required for the warranty to be valid?
No, but we ask that any buyer work closely with the GenTech staff to ensure a successful installation. Some larger facilities have the necessary expertise in-house and will not need a GenTech installation. With a GenTech installation, however, we guarantee that there will be few-if any-service issues throughout the warranty period.
What does the initial operator training include?
A GenTech service engineer will provide training to familiarize your researchers with the instrument and its operations. If your lab is outside of our usual service area, GenTech will hire a top-notch service group in your area to provide installation and initial training. GenTech is also equipped to provide in-depth training on applications related to the instrument, either at your site or our own facility.
GenTech's service engineers are experienced with properly uninstalling, transporting and setting up instruments at the new location.