Since 1996 GenTech has served the scientific community, helping scientists with small budgets accomplish their dreams. This letter from a customer is why we do what we do.
I just wanted to reach out to you to express all of my gratitude from the bottom of my heart for your help in the process of acquiring an LTQ Orbitrap XL with a Waters Acquity UPLC front end for my research laboratory. Your patience in helping me acquire this major equipment over the past two years was essential in facilitating the complicated and stressful process of establishing my research laboratory.
With your promptness and professionalism in obtaining the original quote, I was able to budget accordingly with the grant that I recently obtained from the Gates Foundation to tackle a difficult global health problem relating to malaria. I was even further pleasantly surprised when one year later, you were able to deliver quickly and professionally an even better and more awesome deal for this essential research equipment, which will help me obtain preliminary data to publish high quality publications and obtain further grant funding related to benefit society.
Your sincere demeanor and your wonderful-to-talk-to personality helped me feel at ease especially during this challenging time of establishing my independent career as a principal investigator. The research that this equipment will support is directly related to fulfilling my research lab’s mission to benefit human health and train the next generation of biomedical researchers. Your help in this process is also allowing me to fulfill my institution’s drive to achieve tier one status.
I am sincerely grateful to you and GenTech Scientific for helping me meet my research goals. Out of all of the other companies I have contacted, I have never been met with such kindness, thoroughness, promptness, and emotional support.
Thank you again and I look forward to more interactions in the near future.
Very truly yours,
Francis
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