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We know the equipment in your lab represents a substantial investment. Here are 5 essential questions to ask when your analytical instruments need service.

And here are GenTech Scientific’s answers. Feel free to compare!

What is your response time?

  • Within 48 hours
  • Faster than most manufacturers
  • Remote diagnostics and lifetime phone support
  • Time is money, GenTech offers loaner equipment during your down time

Can you service an instrument that I didn’t buy from you?

  • Absolutely, we service most major manufacturers like: Agilent, Thermo Scientific, AB Sciex, CTC Analytics, Hitachi, JEOL, PerkinElmer, Shimadzu, Tekmar, Varian and Waters
  • Expert service on GC, GC/MS, LC, LC/MS, AA and ICP
  • Below manufacturers’ standard rates
  • 60 day warranty on labor, 30 day warranty on parts

What type of service do you offer?

  • Depot repair (in-house repair)
  • On-site repair
  • ORBITRAP repair
  • Circuit board repair
  • Application Setup
  • Operational qualification
  • Training
  • Instrument installation
  • Service blocks of time
  • PM and Full Service Agreements

Do you outsource your services?

  • No, all of our service engineers and chemists are employees of GenTech Scientific with a combined 100+ years of experience.

What is the difference between a PM Agreement and a Full Service Agreement?

  • A PM Agreement has a set number of PM visits on a system per year.
  • A Full Service Agreement provides the customer with a guaranteed response time, all parts, labor and travel, as well as 1 PM per year.