Agilent 7800 ICP-MS System: Service Request




  • Ensure peak performance of your Agilent 7800 ICP-MS System with GenTech Scientific’s expert service. Our technicians provide diagnostics, repairs, preventative maintenance, and part replacement—all backed by nearly 30 years of industry experience. Fast response times, legacy parts, and reliable support keep your lab running with confidence.

    Options:

    • Thorough cleaning of the instrument’s interior and exterior surfaces to maintain operational hygiene and integrity.
    • Replacement of all consumable components within the instrument.
    • Evaluation and Inspection for visible or potential damage to hardware, wiring, and internal assemblies. As well as worn or malfunctioning parts.
    • Comprehensive functional testing to confirm the system operates according to manufacturer specifications (OEM standards).
    • Execution of performance validation protocols to guarantee analytical accuracy and reliability.
    • Documentation and execution of any additional repairs or replacements discovered during diagnostic testing or operational assessment.



15-Day

Refurbishment cadence

OEM-Spec

Verified against OEM and published benchmarks; report included.

On-Staff

Solution Scientists

Since 1996

Three decades supporting labs

The System

What you are buying

A refurbished Agilent 7800 ICP-MS. The nebulizer forms an aerosol, the argon plasma ionizes the elements, the interface samples the ions into vacuum, the collision cell removes interferences, and the quadrupole measures each element to trace levels.

Every unit moves through the GenTech Certified process. Solution Scientists disassemble and inspect each module, replace all consumables and degraded wear components, then tune and calibrate the instrument and verify performance against OEM and published benchmarks using known reference chemicals. The instrument ships with its verification report. A certified-refurbished system gives you that performance without the capital cost or the lead time of a new purchase.

What Agilent says about this platform

Agilent introduced the 7800 as the successor to the 7700x, positioned alongside the 7900 to cover the range from routine to high-performance ICP-MS work. High Matrix Introduction comes standard on the 7800 and analyzes samples with up to 3 percent total dissolved solids without dilution. Helium collision mode removes polyatomic interferences under one consistent set of conditions. It removes the need for matrix- or analyte-specific reaction cell setups. A wide dynamic range orthogonal detector system measures major elements at hundreds or thousands of parts per million and trace analytes at single-digit parts per trillion in the same run. MassHunter software handles system setup, auto-optimization, and status monitoring, which Agilent built to speed routine method development.

 

What each module does

Sample introduction

Nebulizer and spray chamber form a steady aerosol.

Plasma and interface

The argon plasma ionizes the elements. Sampler and skimmer cones draw the ions into vacuum.

Collision cell and quadrupole

Helium mode removes polyatomic interferences. The quadrupole separates ions by mass and the detector counts them across a wide dynamic range.

In this stack
Agilent 7800 ICP-MS G7111B Verified
1260 Vialsampler G7129A Verified
1260 Multicolumn Thermostat G7116A Verified
1260 Diode Array Detector G7115A Verified
Workstation loaded with software
Included
Specifications

Technical detail

Interference removal Octopole Reaction System, helium mode
High-matrix introduction Standard, up to 3% TDS without dilution
Detector system Wide dynamic range, orthogonal (ODS)
Mass analyzer Quadrupole
Software Loaded on workstation

*OEM specifications for brand new instrument.

Certification

What “GenTech Certified” means

Refurbishment at GenTech is a defined process, not a wipe-down. Every system moves through the same five stages.

1. Disassembly and rebuild. Solution Scientists strip the instrument down, clean each module inside and out, and rebuild it from the frame up. They replace pump seals, pistons, and check valves to specification.

2. Configuration and new parts. Solution Scientists install the options and modules you selected and fit new wear parts throughout. They replace the detector lamp with a new one and reset the lamp hours.

3. Diagnostic and performance testing. Solution Scientists tune and calibrate the instrument, run system diagnostics, and confirm detector wavelength accuracy. They test full-system pressure and gradient performance against OEM and published benchmarks using known reference chemicals.

4. Data package you approve before shipment. The verification data goes to you for approval before the system leaves the bench. You see exactly how the instrument performs before it ships.

5. Delivery and installation. The instrument ships in protective packing with a one-year warranty option and professional installation available from a GenTech Solution Scientist.

Application Fit

Labs that run this system

The 7800 ICP/MS is method-compatible across the techniques most regulated and research labs run every day. These are the application areas buyers ask about most.

Pharmaceutical QC

Elemental impurities

USP <232>/<233> and ICH Q3D set limits on catalyst and process-related elemental impurities in drug substances and products. ICP-MS quantifies each targeted element against those limits in a single run.

Environmental

Metals in water and soil

EPA methods 200.8 and 6020B call for ICP-MS to quantify regulated metals in drinking water, wastewater, and soil digests, often down to parts-per-trillion levels.

Food & Beverage

Heavy metals

Food safety and cannabis testing programs screen for arsenic, cadmium, lead, and mercury, the four heavy metals most state and federal programs regulate by ICP-MS.

Cannabis & Hemp

Trace metals in process chemicals

Semiconductor fabs test process chemicals like acids and solvents for trace metal contamination that could damage a wafer, often specifying results at parts-per-trillion levels.

Model

7800

OEM

Agilent Technologies

Financing

Financing Options Available

Financing Options Available.  Finance Builder.

Need a single part instead?

Replacing a failed nebulizer or expanding an existing instrument? Every module in this system is available individually, in stock and performance-verified.