Some refurbished equipment sales and rental outlets say their inventory and customer service gives them an edge over Kwipped, which has no inventory and is a middleman. “We have trained scientists and chemists here who refurbish, install, and service the equipment we rent and sell,” says Mike Piccirillo, development manager of GenTech Scientific. “Nothing leaves our facility unless it’s tested.”
Through its website, GenTech offers a number of refurbished liquid and gas chromatography and mass spectrometry instruments for rent from makers including Thermo Fisher Scientific, AB Sciex, and Agilent Technologies. Academic institutions as well as contract manufacturers and clinical trial labs are among GenTech’s rental customers.
The company, which has been in business for 20 years, offers quotes via the web, but customers will also call or e-mail inquiries. “We’ll call customers to flesh out the quote,” Piccirillo says. “This is a service business. We want to make sure we understand what our customers are looking for.” Ultimately, he adds, “our goal is to get equipment into our customers’ labs and hope they fall in love with it and want to keep it.”
Author: Marc S. Reisch