Need Service? Here's 5 Great Questions to Ask

April 3,2015

What is your response time?

 - Within 24 hours
- Faster than most manufacturers
- Remote diagnostics and lifetime phone support
- Time is money, GenTech offers loaner equipment during your down time
    

Can you service an instrument that I didn't buy from you?

 - Absolutely, we service most major manufacturers like:
 Agilent, Thermo Scientific, AB Sciex, CTC Analytics, Hitachi, JEOL, PerkinElmer, Shimadzu, Tekmar, Varian and Waters
 - Expert service on GC, GC/MS, LC, LC/MS, AA and ICP
- Below manufacturers' standard rates
- 60 day warranty on labor, 30 day warranty on parts
    

What type of service do you offer?

- Depot repair (in-house repair)
- On-site repair
- ORBITRAP repair
- Circuit board repair
- Method development
- Operational qualification
- Training
- Instrument installation
- Service blocks of time
- PM and Full Service Agreements
    

Do you outsource your services?

 - No, all of our service engineers and chemists are employees of GenTech Scientific with a combined 100+ years of experience.
    

What is the difference between a PM Agreement and a Full Service Agreement?

 - A PM Agreement has a set number of PM visits on a system per year.
- A Full Service Agreement provides the customer with a guaranteed response time, all parts, labor and travel, as well as 1 PM per year.

Find out more about GenTech Scientific's Services by viewing our Service Department.

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